Full terms of service
Version: 1.0
Last updated: 23 April 2026
Related document: Privacy Policy — how we handle personal data.
These Terms of Service (“Terms”) govern your use of the TradeScore website, applications, and related services (together, the “Service”) operated by TradeScore (“we”, “us”, “our”). By accessing or using the Service, you agree to these Terms.
If you do not agree to these Terms, do not use the Service.
1. Acceptance of Terms
1.1. By creating an account, submitting a lead, browsing leads, paying fees, or otherwise using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
1.2. If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.
1.3. We may refuse service or close accounts where we reasonably believe these Terms have been breached or where necessary to protect users or the Service.
2. Description of Service
2.1. TradeScore provides a technology platform that helps homeowners describe home-improvement and trade-related jobs and helps tradespeople discover and respond to those opportunities.
2.2. We use automated tools (including AI-assisted scoring and matching) to organise, prioritise, and surface information. Outputs are informational and may be imperfect. You remain responsible for your own decisions.
2.3. We are not a trade business, employer, agent, or insurer for homeowners or tradespeople. We do not perform work on site, guarantee outcomes, or warrant the quality, legality, timeliness, or fitness of any third party.
2.4. Any contract for work is between the homeowner and the tradesperson (or their business). TradeScore is not a party to that contract unless we expressly say otherwise in writing for a specific product.
3. Lead matching process
3.1. Homeowners may submit project information through the Service. Submissions may be scored or classified to help tradespeople assess fit and priority.
3.2. Tradespeople may view or receive leads according to product rules, availability, geography, trade type, and platform settings.
3.3. Matching and scoring do not guarantee that a lead will result in paid work, that a tradesperson will be selected, or that information is complete or accurate. Users must verify details directly with each other.
3.4. We may change matching logic, eligibility rules, or product features to improve the Service or comply with law.
4. Payment terms (tradespeople)
4.1. Fees. Where a fee applies, tradespeople may be charged a flat fee per accepted lead as stated on the Service at the time of acceptance. Unless we say otherwise, the standard fee is £25 (GBP) per accepted lead. Your first accepted lead may be free as part of a stated promotion — see in-product pricing for current terms.
4.2. No commission on job price (general model). Our standard model is a flat lead fee, not a percentage of the homeowner’s payment to you. If we introduce different fee types, we will present them clearly before you incur a charge.
4.3. Payment processing. Payments may be processed by third-party providers (for example, card payments via Stripe). Their terms and privacy notices also apply to those transactions.
4.4. Taxes. Fees are stated exclusive of VAT or other taxes unless we say otherwise. You are responsible for your own tax reporting and compliance.
4.5. Authorisation. By accepting a lead where a fee applies, you authorise us (or our payment partner) to charge the applicable fee using your chosen payment method.
5. Refund policy
5.1. Lead fees are generally non-refundable once a lead has been accepted and the fee successfully charged, because the Service has delivered access to that lead opportunity.
5.2. Exceptions (examples only — apply at our reasonable discretion): we may credit or refund where:
- (a) there was a duplicate charge or processing error clearly attributable to us or our payment provider; or
- (b) the lead was materially not as described in a way that made it unusable (for example, fundamentally wrong trade or clearly fraudulent), and you notify us promptly with reasonable evidence.
5.3. Refunds, where agreed, are typically returned to the original payment method and may take several business days to appear, depending on banks and processors.
5.4. Job deposits and homeowner payments for actual work are between you and the customer unless a separate protected payment product explicitly involves us.
6. Commission / fee structure (summary)
6.1. Homeowners: posting a standard job through the Service is free unless we introduce optional paid features and you choose to buy them.
6.2. Tradespeople: may pay £25 per accepted lead (with first lead free where that promotion applies). No ongoing subscription is required for the standard model described in marketing materials, unless we introduce optional subscription features and you opt in.
6.3. We may change fees with reasonable notice where law allows. Continued use after the effective date may constitute acceptance of updated fees for new transactions.
7. Tradesperson verification
7.1. We may offer badges, checks, or eligibility criteria (for example, insurance or qualification declarations). Unless we explicitly state a verification type and level, you should not assume that any tradesperson has been independently audited by TradeScore.
7.2. Homeowners should perform their own diligence: request proof of insurance, qualifications, references, and written quotes before work begins.
7.3. We may remove or suspend listings, accounts, or claims that are misleading, fraudulent, or harmful.
8. User responsibilities
8.1. You will provide accurate, lawful information and keep login credentials secure.
8.2. Homeowners will describe jobs honestly and communicate in good faith.
8.3. Tradespeople will comply with applicable law, hold appropriate registrations or licences where required, maintain insurance where appropriate, and perform work to professional standards.
8.4. You will not use the Service to circumvent fees, mislead other users, or abuse the platform.
9. Prohibited activities
You must not, and must not attempt to:
9.1. Violate law or third-party rights (including privacy, intellectual property, and consumer rights).
9.2. Harass, threaten, defraud, discriminate against, or endanger anyone.
9.3. Upload malware, probe or attack our systems, or scrape the Service at scale without permission.
9.4. Impersonate another person or misrepresent your identity, trade, or qualifications.
9.5. Circumvent technical limits, billing, or access controls.
9.6. Use the Service for spam, illegal services, or jobs that cannot lawfully be performed.
We may investigate and cooperate with authorities where required.
10. User conduct standards
10.1. Treat other users professionally. Abusive language, intimidation, or retaliation may result in removal.
10.2. Keep disputes factual. False reviews or coordinated harassment may result in account action.
10.3. Children. The Service is not directed at children under 18; do not submit children’s data except where lawfully necessary as part of a household job description.
11. Dispute resolution process (between users)
11.1. Step 1 — Direct resolution. Homeowners and tradespeople should first try to resolve payment, scope, and quality issues directly, using clear written records (messages, quotes, photos).
11.2. Step 2 — Platform notice. If a platform-related issue concerns fees, account access, or suspected misuse of the Service, contact us at support@tradescore.uk with a clear summary and evidence.
11.3. Step 3 — External options. Nothing in these Terms prevents you from pursuing lawful rights with regulators or courts. For consumer homeowners, statutory rights may apply depending on your contract with the tradesperson and applicable law.
11.4. TradeScore does not guarantee we will resolve disputes between users; we may be unable to adjudicate factual disagreements about on-site work.
12. Intellectual property
12.1. The Service, including branding, logos, software, text, layouts, and aggregated data insights (excluding your raw personal data), is owned by TradeScore or its licensors.
12.2. We grant you a limited, revocable, non-exclusive licence to use the Service for its intended purpose. You may not copy, modify, reverse engineer, or resell the Service except where law permits.
12.3. You retain rights to content you submit (“Your Content”). You grant us a licence to host, process, display, and use Your Content to operate, improve, and promote the Service (including training or tuning models only as described in our Privacy Policy).
13. Data protection
13.1. We process personal data in line with our Privacy Policy.
13.2. You agree to provide required notices and obtain required consents for personal data you supply about other people (for example, household members or employees) where applicable.
14. Limitation of liability
14.1. To the maximum extent permitted by law:
- (a) The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied (including implied warranties of merchantability, fitness for a particular purpose, and non-infringement).
- (b) We do not warrant uninterrupted or error-free operation, or that defects will be corrected.
- (c) We are not liable for loss or damage arising from reliance on AI scores, user content, third-party services, conduct of other users, or work performed on site.
14.2. Cap. Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of: (a) £100; or (b) the total fees you paid to TradeScore in the 12 months before the event giving rise to liability.
14.3. Exclusion. We are not liable for indirect, consequential, special, punitive, or exemplary damages, or for loss of profits, goodwill, data, or business, even if advised of the possibility.
14.4. Some jurisdictions do not allow certain limitations. In those cases, our liability is limited to the maximum permitted by law.
15. Indemnification
15.1. You will defend and indemnify TradeScore and its directors, officers, employees, and affiliates against claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from: (a) Your Content; (b) your breach of these Terms; (c) your work, quotes, or contracts with other users; or (d) your violation of law or third-party rights.
16. Termination
16.1. You may stop using the Service at any time. Some provisions survive termination (for example, fees owed, intellectual property, limitations, indemnities).
16.2. We may suspend or terminate access where we reasonably believe there is risk, breach, or legal requirement.
16.3. Upon termination, we may delete or retain data as described in the Privacy Policy and applicable law.
17. Changes to terms
17.1. We may update these Terms from time to time. We will post the updated version and revise the “Last updated” date.
17.2. Where changes are material, we will provide reasonable notice (for example, by email or in-product banner) where practicable. Continued use after the effective date may constitute acceptance. If you do not agree, stop using the Service.
18. Dispute resolution & governing law
18.1. Governing law. These Terms are governed by the laws of Scotland, without regard to conflict-of-law rules, subject to mandatory consumer protections that may apply to you.
18.2. Courts. Subject to the arbitration paragraph below, the courts of Scotland will have exclusive jurisdiction, except that consumers may have rights to bring claims in their home jurisdiction where law requires.
18.3. Arbitration. For business users and tradespeople acting in a business capacity, the parties agree that any dispute arising out of these Terms or the Service will be resolved by binding arbitration under the rules of a recognised arbitration body in the United Kingdom, except where law prohibits arbitration of certain claims. Consumers may have non-waivable rights to bring claims in court — this clause may not apply to you.
18.4. Informal step first. Before commencing arbitration or litigation (where permitted), the parties agree to attempt good-faith negotiation for 30 days after written notice to support@tradescore.uk.
19. General
19.1. Entire agreement. These Terms (and policies referenced in them) are the entire agreement between you and TradeScore regarding the Service.
19.2. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
19.3. Severability. If a provision is invalid, the remainder remains in effect.
19.4. No waiver. Failure to enforce a provision is not a waiver.
19.5. Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.
20. Contact us
Questions about these Terms:
- Email: support@tradescore.uk
- Post: TradeScore, Glasgow, Scotland, United Kingdom
End of Terms of Service