Frequently asked questions

You describe your job in one place. Our AI scores and organises requests so serious, local trades see real projects—not tyre-kickers. You stay in control of who you speak to and when. Ready to start? Head to Post a job and tell us what you need.

For homeowners, TradeScore is always free to submit a project. You don’t pay us to post or to get matched. Trades pay a flat fee when they accept a lead—your job pricing with the tradesperson is separate and agreed between you.

We’re transparent: today’s product focuses on quality signals from the job brief and AI scoring, not a substitute for your own checks. Always ask for insurance, qualifications, and references before work starts. We’re building toward stronger verification over time.

You choose who to hire—if someone doesn’t feel right, don’t proceed. For work already agreed, resolve issues directly with the tradesperson first; for payments made through a protected flow, follow the provider’s dispute process. We’re here to improve matching, not replace consumer rights.

Use Post a job, add a clear description, budget if you can, and timeline. The more detail you give, the better your match and score. It only takes a couple of minutes.

Your request is scored and surfaced to relevant trades. You’ll typically hear from pros who want the work—reply to the ones you like and compare quotes. Check your dashboard for updates if we’ve linked your job to an account view.

Yes. You’re encouraged to compare a shortlist, ask the same questions, and pick the best fit on price and trust. There’s no obligation to hire the first person who replies.

You agree payment terms with your chosen tradesperson—bank transfer, invoice, or another method they offer. TradeScore’s fee is on the trade side for accepting a lead, not a cut of your invoice unless we offer a specific payment product in future.

We only ask for what’s needed to describe the job and match trades. Don’t share passwords or bank details in the brief. Use secure channels when you’re ready to pay a tradesperson you trust.

Try to settle directly with the tradesperson first—most issues are misunderstandings on scope or timing. If money went through a card or platform, use their dispute tools. Keep records of quotes, messages, and agreements.